ACR FAQ

Advanced Car Rental Lebanon - FAQs

Get answers to all your questions about car rental in Lebanon and Beirut.

What are the guest requirements for renting a vehicle?

Guests must be at least 23 years old, have a valid driver’s license for a minimum of 1 year, book in their own name, and present their passport/ID, valid driving license, and credit card for the deposit.

What currencies are accepted for payment?

U.S. Dollars or Lebanese Pounds are accepted.

Do I need a security deposit to collect a vehicle?

Yes, you will need to make a security deposit upon receiving your vehicle.

What type of driver's license do I need to drive in Lebanon?

An international driving license with the local driving license of the issuing country OR a local driving license from the country of residence in Arabic, English or French are acceptable.

Can anyone besides the reservation applicant drive the car?

Yes, as long as he is added to the agreement. Kindly note that you can add a second driver with no extra fees.

What is the minimum age for renting and driving the car?

The minimum age for renting a car is 23.

How many days in advance can a reservation be made?

The reservation can be made as soon as the guest has an exact itinerary. But it is always recommended to book in advance in order to secure your booking with the best rate.

Can I rent a car in Lebanon without a reservation?

Yes, subject to availability, the car needs 1h45 to be ready for pick up.

Can I cancel my reservation? How? Any cancelation fees?

A reservation can be cancelled for no additional fees, by contacting our office by maximum 24 hours prior to the reservation.

Can I make changes to my reservation? How?

Of course, changes can be done to a reservation by contacting us via email or through our website or by contacting one of our Customer Service Officers (CSO’s) on our hotline number 00961 3 500855.

What is the minimum car rental period for the vehicles?

The minimum rental period is 48 hours.

For how many days can I reserve a car?

The minimum rental period is 48 hours up to 60 days. For periods longer than 60 days you are entitled to enter our Easylease program where you will benefit from substantially reduced rates.

What do I need to bring when picking up the car?

You need to have a valid driving license, Passport and Credit card.

Can I make changes to the reservation when I pick up the car?

Yes of course, however, change in the rental period or car category might affect the daily rate, noting that it will take around 2 hours to change the car category.

Can I rent a car with a reservation but no driver’s license?

Your original driving license is mandatory in order to hand over a car.

Can the car be delivered anywhere, including the airport?

Of course, we have a 24/7 service at the airport for no extra fees, and we do have a delivery service all around Lebanon for an additional fee depending on the area.

Can I get a non-smoking car?

We can provide you with non-smoking car upon your request.

What happens if I arrive late when picking up the car?

You have to inform us about the delay in picking up the car or the reservation will be considered cancelled if you are more than 2 hours late to your booking time. Rest assured that in case your final flight to Beirut is delayed we will still be waiting for you as our operations department monitors flights and are always informed in case of any delay.

In what conditions are the rented vehicles delivered ?

Our vehicles are delivered clean, sanitized, full in fuel, and are extremely well maintained in order to drive you happy.

Is a roadside assistance service available?

Yes, a 24-hours roadside assistance is provided with immediate replacement in case of accident or breakdown.

What should I do if I damage the car?

You contact directly our 24/7 hotline number to inform us about the damage, accordingly we will provide you with the necessary support and a replacement car if needed, unfortunately you will be responsible for the amount of the deductible.

What should I do in case of accident?

Please contact our hotline number in order to provide you with the necessary support, by sending an insurance expert and a replacement car if needed.

What Should I do if the rented car breaks down?

Please contact our hotline and we will provide you directly with the needed support.

What should I do if I receive a fine ticket?

You can pay it directly at one of our offices.

Are there any restrictions on mileage when using a rental car?

No, we offer unlimited mileage for periods longer than 3 days.

Can my pet ride in the car?

Yes of course.

What items are not included in the rental rates?

Fuel, lost or damaged items in the vehicle, deductible amounts in case of accidents or theft, damage repair cost due to natural disasters or illegal driving, damages or breakdowns caused by negligence or misuse and traffic fines are not included in the rental rates.

What are the required procedures for picking up the car?

It’s simple, make sure to be on time with the needed documents. Our Guest assistant or rental agent will assist you with a big smile, provide you with your rental agreement, handle your payment, brief you about your car, do a visual inspection with you using a checklist and finally wish you a happy drive.

What do I need to keep in mind when returning the car?

When returning the car, it should be fuel filled.

What if I can’t return the car with a full tank?

After checking the car, we will calculate the fuel difference to be paid.

Can I return the car to a different rental station?

Yes of course, for no extra fees.

Can I get a refund for early car return?

Yes, in case the car was returned before the scheduled date, we will refund the remaining balance. Since prices are correlated with the rental period you might pay a difference for early return.

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